How quickly do you respond to calls in Havre de Grace?+
Emergency calls jump the queue β we aim to have someone stabilizing an active leak in Havre de Grace the same day. Non-emergency estimate requests are typically scheduled within a day or two.
Do you provide free, upfront pricing before starting work?+
We give every Havre de Grace customer a detailed written estimate before any work begins. No hidden fees, no change-order surprises unless you ask us to add scope.
Are you licensed and insured to work in Havre de Grace, MD?+
Yes β Big Toms Roofing is fully licensed to perform Roofing in MD, and we carry both general liability and workers' compensation coverage. We're happy to provide documentation before you sign anything.
What happens if my roof is leaking right now?+
We offer 24/7 emergency response for active leaks, storm damage, and fallen debris. If your roof is actively leaking, call +1-855-469-0306 right away β we'll walk you through immediate steps and dispatch a crew to stabilize the damage.
Do you handle insurance paperwork?+
Yes β we document damage with detailed photos and can meet your adjuster on-site to walk through findings. Many Havre de Grace customers say this cuts weeks off their claim process.
What's the typical timeline for a replacement?+
Most residential replacements in Havre de Grace take one to three days depending on roof size, pitch, and material, weather permitting. We'll give you a specific timeline in writing as part of your estimate.
What brands do you work with?+
We install asphalt shingle systems from GAF, CertainTeed, and Owens Corning, plus standing-seam metal roofing and flat/low-slope commercial membranes like TPO and EPDM.
Do you offer a warranty on your roofing work?+
Yes β we back our labor with a written workmanship guarantee, and manufacturer-certified installations qualify for extended material warranties as well.
Do you do pre-listing or pre-purchase roof inspections?+
We do these regularly for Havre de Grace homebuyers, sellers, and their realtors. You'll get a documented report covering material condition, flashing, ventilation, and estimated remaining lifespan.
Do you serve areas outside Havre de Grace too?+
Beyond Havre de Grace, our crews regularly service the surrounding Havre de Grace, MD area. Call +1-855-469-0306 and we can confirm coverage for your specific address in seconds.
